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Placed an order with us and have misplaced your parcel tracking number? You can track your order online by clicking here.


We specialize in secure, hassle-free shopping. The only way to order from us is online via our 100% Secure server. Visa, Mastercard, Switch, Delta, Solo/Maestro, JCB and Electron cards are all accepted.

Your Safety...

At We use a World Pay 128-bit encrypted secure server to take your payments online. This is the most secure way to take online payments and the safety of both your personal and payment details are guaranteed.

Shipping... only takes orders that are to be delivered to an address in the USA or Canada.

For details of our shipping rates, just click here

Terms and Conditions:

1. Ordering:

As soon as you have placed your order on-line, we will immediately send you an automatic Email confirming your order.

Goods are subject to availability, and whether an item is in stock is clearly displayed on our website. If you order an item that is clearly shown on the website to be temporarily out of stock, we will send it to you as soon as new stock arrives. If you decide to cancel your order before we get more stock, just email, or telephone us and we will cancel the order, and you will not be charged.

2. Prices:

The price for each Product on is in $USD. No US sales tax is charged as we send your order from our fulfilment centre based in the United Kingdom. While trying to ensure that all prices on the website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will try to inform you immediately and give you the option of cancelling your order, or reconfirming it at the correct price. If we are unable to contact you we will treat the order as cancelled. If the order is cancelled and you have already paid for the goods, you will receive a full refund.

You will be notified of any delivery charges before you give your credit card details.

Because we send your order from the United Kingdom to the USA or Canada, your parcel will go through US or Canadian customs. It is very rare that you will have to pay any import duty (by law you never have to pay for goods valued under $100) but if you do have to pay any duty, by placing an order with us you are agreeing that it is your responsibility to pay this charge.

3. Payment:

Payment can be made by Visa, MasterCard, Switch/Maestro, JCB, Solo, Electron or Delta. The card details will be encrypted to give you maximum protection while shopping with us. When you checkout you will pay in US Dollars, and the name will appear on your credit card bill.

4. Shipping:

We aim to make the delivery of our products to the customer totally stress free, and when your order is dispatched we'll send you a tracking email too, so you can track your order online in the click of a button. offers a range of shipping services depending on the address we are delivering to.

Depending in the shipping method you select, your order should arrive 4-7 days after you have placed your order.

5. Returns:

We believe that you will be 100% satisfied with your product, but occasionally you may need to return an item.

You can cancel your order and return it to us within 30 days of the purchase date if it is in it's original condition, completely unused, and suitable for resale. You will be responsible for the item or items until they reach us, and we suggest you use a secure delivery method. Because you will have to send the product back to us in the United Kingdom it will be quite expensive for you to send an item back to us.

Refunds are made within a week of an order being cancelled and the goods having been returned to us along with the original receipt.

Please contact us by email or phone before returning any goods, so we can give you a specific returns number.

You have the right to return a faulty item within a reasonable period of time. Please keep all the warranty information that accompanies your item as this may be needed should there be a fault. In the unlikely event that you have a faulty item, you may find it quicker and easier to contact the manufacturer directly so that they can rectify the problem for you. Our warranty covers all manufacturing defects and does not cover faults arising from poor/improper use.

As for normal returns, you must contact us by email or phone before returning any goods, so we can give you a specific returns number.

Regarding shipping costs of returned items, if the item is deemed to be faulty we will cover the return shipping costs to us. If it is just a standard unwanted return you must cover the shipping charge for returning the product to us.

Regarding our initial shipping costs in sending the item to you, we will refund this in the case of an item being faulty, but for standard unwanted returns we will not refund the initial shipping and packing costs of sending your order to you.

6. Liability:

We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.

Due to the nature of the Internet, the shopping online service is provided on an "as is" and "as available" basis. We are not responsible to you if we are unable to provide our Internet services for any reason beyond our control, for example, flood, drought, fire...

7. Copyright and Trademarks:

All rights in the designs and information on our website, are owned by us. They are protected by copyright, trademarks and other intellectual property rights. You may copy and print sections of our website, but only for the use of placing an order with us. Any other reproduction of information or designs contained in this website may only be done after receiving our written permission.

This copyright includes the 'look and feel' of, all photographs and logos on it and all marketing materials.

8. Privacy:

When you make an order we note your name, email address, postal address, and phone number.

During the checkout process there is a checkbox that states 'Please send me your free monthly email newsletter'. If this checkbox remains ticked we may use your email address to tell you about our new products and competitions by sending you 1 email every 3 weeks. If you do not want to receive any such emails from us, you can either untick the checkbox when you go through our checkout, or on any of our emails there is an unsubscribe link where you can permanently remove your email from our email list.

By ordering from us you are also giving us permission to send you an occasional catalogue in the post detailing our products. You can email us at any time requesting you are removed or not included in any such mailing list. By ordering from us you are also giving us your explicit consent to receive free marketing messages from us via your other contact details given to us. For example we may send you occasional free text (SMS) messages to your mobile phone telling you about a new product. In such cases, all messages received by you will be free and will you will also be able to opt out of all future messages (opt out details given in all messages / opt out is free).

We will never give your personal information to any other company. If you require any more information on our privacy policy, please contact us by sending an email to We NEVER send random marketing emails to personal email addresses (spam). We do use 'cookies' in our shopping cart software so that it can work efficiently, but do not store or use this information for any other purpose.

9. Questions about your order:

As we have such fast/reliable delivery, it is very unlikely that there will be a problem with your order. If you do have any queries about the delivery or the items when you get them, simply email or call our customer service department. We guarantee to respond to all emails within 30 minutes during office hours (you will usually get a reply in less than 10 minutes).

10. Other:

The laws of England and Wales shall govern the contract between us, and any dispute between us will be resolved exclusively in the courts of England and Wales.

Sometimes the product specifications from manufacturers can change; in which case we will do our best to offer you a similar alternative. Where "substitute" goods are sent and you are not happy with them and cancel the order, you will not be made to pay the cost of returning the goods.

All sizes and measurements are approximate but we do try to make sure that they are as accurate as possible.

While we try to make sure that all information we provide within our website is accurate, errors and misprints do occur, and we cannot be held responsible for them.

We've selected our products on the basis that they will be used for domestic use only, if you are planning to use them for business purposes please make sure that you are covered by appropriate insurance.

Links to other websites are provided for your convenience only, and we are not responsible for the content of these sites, or any loss resulting from using them.

None of the above affects your statutory rights as a consumer.